Four proven training workshops, customised customer service training courses and skills coaching services available
In-house training personalised free of charge to fit your objectives and style of working.
New courses on Complaint Handling, Online Customer Service and Key Account Management
Before our training workshops take place, we offer you a quick and easy way of identifying areas of strength and improvement, including:
Each 1-2-1 at-the-desk or online skills coaching session lasts 30 minutes and can include call observation, review of emails, online chat or sales pipeline reviews. It is a great add-on to any training course or a practical alternative to classroom-based customer service training.
All of our training workshops , including bespoke course development, includes modules accessible as a Smartphone eLearning App. This is a great way of reinforcing learning as well as covering new topics. Subjects include customer service training, consultative selling and writing skills.