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Training

Training

Training

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Four proven training workshops, customised customer service training courses and skills coaching services available

In-house training personalised free of charge to fit your objectives and style of working.

New courses on Complaint Handling, Online Customer Service and Key Account Management

Analysis

Training

Training

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Before our training workshops take place, we offer you a quick and easy way of identifying areas of strength and improvement, including:

  • Free Training needs analysis
  • Observations
  • Customer Service Training Analysis
  • Customer Surveys

Skills Coaching

Skills Coaching

Skills Coaching

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Each 1-2-1 at-the-desk or online skills coaching session lasts 30 minutes and can include call observation, review of emails, online chat or sales pipeline reviews. It is a great add-on to any training course or a practical alternative to classroom-based customer service training.

e Learning

Skills Coaching

Skills Coaching

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All of our training workshops , including bespoke course development, includes modules accessible as a Smartphone eLearning App. This is a great way of reinforcing learning as well as covering new topics. Subjects include customer service training, consultative selling and writing skills.